Keeping the IT infrastructure of a company running all the time is a big challenge for any technical group. The function of the whole business often relies on the IT systems in place that a system wide break down can cause a major disruption in its services. Often times, the in-house support personnel are not […]
Better Productivity With Service Desk Software
Help desk teams are as rampant in the business world as your minor case of colds. Many corporations nowadays employ help desk providers to address the complaints of their clientele. It’s the most efficient way of making their customers feel that they are out to help them when difficulties with their products arise. The usage […]
Today’s Help Desk Or Service Desk
Help Desks/Support Desks are the central area for end user support. Being able to meet and exceed customer expectations requires ongoing evaluation of the Help Desk/Service Desk. Add the Wireless Telecom help desk or service desk to this complexity and the task can seem overwhelming. So how should you be assessing your Help Desk/Service Desk […]
Technical Help Desk Customer Support Executive
In the present times all the business operations are dependent on Information Technology infrastructure. And for the business to run smoothly it is important to ensure 100% up time of all the servers and computer systems. And the two people who fulfill this crucial business requirement are either the in-house IT professionals or the IT […]
The Logic Behind Implementing Service
Service desks have been quite prominent in the call center industry lately. More importantly, these enterprises would not be as successful as they should be without the presence of service desk KPIs or key performance indicators. This is because service desk representatives are the first contact persons of any existing company so they would be […]
Article: What Is a Help Desk?
A Help Desk is an instance helping people with computer related issues. The help desk personnel are experts in either specific computer software/hardware or common issues related to several different areas connected to computers. There is a difference between a Service Desk and a Help Desk in that a Service Desk is connected to the […]
Help Desk Solution is the Answer to Your Organizational Problem
You’ve seen how messy and cluttered your help desk team’s room looks and you’ve seen for yourself how pressured and stressed they look every single day. You’ve received hundreds of complaints from your clientele about how inefficient your help desk system is and the daily reports you’ve received from your help desk team aren’t showing […]
When Looking at New Service Desk Software
The service desk is an important component of just about any enterprise. Whether or not its set up in order to serve internal personnel or even external customers, its all around performance touches all aspects regarding the actual business. If the service desk is actually considered by users to be slow or disorganized, you might […]
What Is a Help Desk? Why Is It Important?
The series of four articles will address the following common questions. What is a help desk and why is it important to your business? (This article) What is a Service Desk and why is it important to your business? What are the critical differences between a service desk and a help desk? When to use […]